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We continue to challenge preconceptions and attitudes by our Qualitative Research. While surveys can explain what people do or how people think, they do not provide information why they make these choices. Qualitative Research goes beyond surveys, to give you an opportunity to describe what it's like for you - and why.

What is the effect of policies and practice on senior citizens? What's good? What could make it better?

Research into Health and Care Services

Listening to people who have experience of services is one of the best ways of knowing what works and what does not work.

After the crisis in the Mid-Staffordshire Hospital Trust, when the Trust was found to have neglected and ignored older patients for years, the NHS England Ombudsman, Dame Julie Mellor, commented that:

"We believe that there must be a problem in the way that many hospital boards are looking at complaints, or are even not looking at them at all. This means they are not learning from their patients' experience to prevent mistakes from happening again.”

In the Highlands, we are supported by NHS Highland to collect individuals’ experiences and provide collated evidence to the NHS, to identify good practice and to drive improvements. All results are anonymised and personal details are protected.

The Qualitative Research project that was carried out on behalf of the Network by Dr Sara Bradley is now completed. It is in the process of being digested by the relevant NHS Highland Committees. We hope that the evidence gathered from the experiences of Service Users and their Carers will provide the impetus for change where it is needed.

Dr Sara Bradley's Full Report can be accessed by clicking here.

Executive Summary (Click here).

'Who's here for me?'
During the gathering of the research material it was realised there was potential for the research to have a greater impact if the stories and experiences being recorded could be captured on film. Several of those who were interviewed in the course of the research agreed for their words to be spoken by actors. This produced a professional film entitled 'Who's here for me?' and can be seen by clicking on the DVD button below. 'Who's here for me?' The film is to be seen primarily as an educational resource.   We hope that this will help both those delivering hands on care and those responsible for the planning and management of care.  Before viewing the film it is recommended the Facilitators Notes are read.  These notes are an aid for those using the film for teaching and training purposes and will encourage the viewer to view the film as a means of improving care where necessary and recognising good examples of care.

Facilitator's Notes (Click Here)

These notes are an aid for those using the film for teaching and training purposes and will encourage the viewer to view the film as a means of improving care where necessary and recognising good examples of care.

"Who's here for me?" has been produced as short film clips of stories spoken by Actors.  The order of the stories below are: Betty / Jane / Kate / Frances / Iris / Denis / Tina / Elizabeth